Return/ Refund Policy

Thank you for shopping at Scentxpress.com. We are committed to providing you with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we have implemented the following 30-day return policy to ensure a smooth and hassle-free return process.

Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
Returns must be initiated within 30 days of the delivery date.
How to Initiate a Return:
Contact our Customer service team at help@scentxpress.com
Return Authorization:
Once your return request is submitted, our customer service team will review and respond within 1-2 business days.
If the return is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
Packaging and Shipping:
Pack the item securely, including all original packaging, tags, and any accessories.
Clearly mark the RA number on the outside of the package.
Ship the return using a trackable and insured shipping method to the address provided with the RA number.
Returns must be made to Branded Clg: 27 Pilgrim St, New Hyde Park, NY 11040
Return Shipping Costs:
Customers are responsible for the cost of return shipping, except in cases where the return is due to a scentxpress.com error or a defective product.
Inspection and Processing:
Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
If the return is approved, a refund or replacement will be processed within 5-7 business days.
Refund Options:
Refunds will be issued to the original payment method used for the purchase.
If the original payment method is no longer available, a store credit will be issued.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. Provide detailed information and, if possible, include photographs of the damage.
Contact Information:
For any questions or concerns regarding the return process, please contact our customer service team at sales@scentxpress.com or (347)642-9060.
By placing an order on scentxpress.com, you acknowledge and agree to adhere to the terms and conditions outlined in this return policy. scentxpress.com reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of the customer to review the return policy periodically.

Thank you for choosing scentxpress.com. We appreciate your business!